Business Process Outsourcing (BPO) Course In Gurgaon

Business Process Outsourcing (BPO) Course In Gurgaon

With increasing competition in the market, businesses find it hard to perform their functions. Especially when a new business is established, they need the work of experienced employees to perform their tasks and create a brand image for the users. Even well-established businesses are sometimes in need of expert advice. When a business outsources a business operation to be performed by a third party. Outsourcing helps businesses focus on their core business functions. In this article, you will learn more about BPO and its benefits for businesses.

What is BPO?

Business Process Outsourcing is well known as BPO. Business Process Outsourcing is a well-known method that is used when a business outsources its operations to a third party based on a contract so that the business can focus on its core business operations. 

Businesses utilize third-party vendors to carry out certain parts of their business operations. It gives businesses a chance to be cost-effective and utilize the experience of the third party. 

Benefits of BPO Course

Business Process Outsourcing helps you focus on the operations that require more attention than core business tasks. Through BPO you get to utilize the services of the experts who have been working in that field. 

Here are some key benefits of using BPO:

  • You get more time to focus on core business functions, as without planning for the future, your current work would turn out to be of no use. 
  • Instead of hiring professionals directly in the firm, with outsourcing, you get to use experienced employees, which helps in reducing the overall cost of the business. 
  • By outsourcing, you are taking the help of specialized people in the field which helps you beat the competition in the market to some degree. 

What are the Types of BPO?

Business process outsourcing is a method of outsourcing a part of your operation to a third party so that the business can focus on its other core functions and not fall behind. 

Here are the basic two types of BPO: 

  • Front office BPO: Where the third party is in constant touch with the customers of the business. It includes services like customer service support, call centers and other services. 
  • Back office BPO: where the third party is not in direct touch with the customers of our business. It includes services like accounting, HR services, IT services, etc. 

Job opportunities after Front-office BPO Course

The front office is BPO, where the third party is in constant touch with the customers of our business to resolve any queries that they might be facing. You must be wondering what kind of job opportunities are available in front office BPO.

Here are a few types of opportunities that you will get from a Front-office BPO:

  • Sales: The third party handles the outbound sales calls, lead generation, and telesales for the products of your business. 
  • Customer service: The front office job includes answering customer inquiries, resolving their complaints, and providing the users with technical support. 
  • Technical support: The job profile of a front office operator includes providing technical assistance via phone, email, or chat for software or hardware. 
  • Account management: The front office job also includes the fact that you have to manage the orders, process the payments, and upsell additional services of the business to consumers. 
  • Data entry: You have to keep a record of customer data, keep the database updated, and maintain accurate records. 

What do you learn from a BPO Course in Gurgaon?

A BPO course will teach you how to develop skills that help you grow in your role at the front office. These technical and interpersonal skills help you perform better in your role. 

Here are some skills that you develop from a BPO course in Gurgaon: 

  • You develop communication skills that help you have conversations with customers in a more approachable manner. 
  • By learning problem-solving skills you get the ability to think on your feet, which helps you resolve the doubts of the users. 
  • You learn to be proficient in your computer skills and how to handle the workings of different software. 
  • With this course, you learn how to be a part of the team and collaborate with them. 
  • Relevant coursework helps you to be confident in front of customers. 
Why choose Kalpavriksha Academy for a BPO Course in Gurgaon?

Kalpavriksha Academy offers you an exceptional BPO course which is focused on providing you with detailed knowledge regarding the functions and the services that they offer. 

Here are a few key features that set Kalpavriksha Academy apart from others: 

  • You get to take the course at your own pace and resolve your queries and can take the course from your work or home. 
  • Online interactive sessions with the instructors encourage you to have open conversations regarding your doubts and any other issues that you might be facing. 
  • Without career placement support from the experts, you learn to build your resume and practice your interview skills. 
  • Chance to interact with people who share your interests and build your professional network. 
Our registration process 

At Kalpavriksha Academy, we help individuals reach their full potential and equip them with the necessary skills for success. Our mission is to provide superior education, training, and job placement for an individual’s success.

We have a very detailed admission process for our BPO Course in Gurgaon, which is explained here:

  • Online application process: The first step to registering for our course is to fill out an application form with your personal and academic information on our website,
  • Webinar attendance: Next, you will be informed about the webinar, where you will be provided with information and insights on the program and the skills that you will gain from it. 
  • One-on-one counselling: You will get engaged in personalised counselling sessions, which are provided free of charge, where you will figure out your strengths and weaknesses.
  • Admission offer: After a thorough evaluation, candidates receive official admission offers.
  • Alternative path guidance: We provide you with our guidance and support for exploring and improving your career path by learning the necessary interpersonal skills.
How can you connect with us?

A Business Process Outsourcing course helps you understand how to maintain relationships with your business and the third-party company. To get enrolled in our Business Process Outsourcing program at Kalpavriksha Academy, you can get in touch with us

Phone no.: +91 9818703454



Business process outsourcing is the process where you outsource your business operations to a third party so that you can focus on other core business functions. Front office BPO is where you get a third party to interact with the customers and resolve their doubts, and at the same time help increase sales. We at Kalpavriksha Academy offer you not just theoretical experience but also a chance to apply your skills and experience the practical side. With us, you also get to take advantage of guaranteed career placement support. 

  • What is the duration of your course?

The duration of your course is 6 months. 

  • Do you provide a course completion certificate?

Yes. We offer you a course completion certificate.

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